Exchange Server Email Hosting
☻Cloud Computing - Host your
computer system or keep hosted email in our
☻Fixed cost IT contracts
☻Professional IT support right when you need it
☻Full computer network support provided by skilled
☻Providing IT Support services across London and the Home
☻Microsoft Operation System server support
☻Microsoft Operating Systems PC Support
☻Dedicated help desk with remote support
save you time and money and
increase your productivity with our remote control problem
resolution. We will save you Time - because
business computer support is only a phone call away - literally! As soon as you are speaking to us
we can be looking at your problem We will save you
Money because we can run a tighter ship -we have less
fuel costs and less time wasted and so we can do more with less.
We can bring you
- Yes - you will find your staff reporting more of their problems
because our engineers are there immediately - it is easier for us and
you, and so your staff will begin to feel that reporting a problem is less
of an issue because we are right with them - instantly! You will see your
staff begin to report problems that never came to light before - problems
that used to slow working processes - all because they feel their support
team is more accessible.
What can we do for you?
sircles.net we offer these services which we feel
have special usefulness to smaller companies.
Your system will only be
as practical as it is reliable and so our service
is designed to deliver service that matches the level of service the larger companies give their own internal
workforce. We can only do this thanks to our remote diagnostic and control systems
which we supply to all of our contract clients. We can also interconnect your
offices with ours or other sites of your own for Teleworking, Conferencing or
Videoconferencing, keeping you in contact with your co-workers as often as you
need. We can lease you use of network resources across the internet so that you
do not have to purchase servers to try new technologies or systems you only use
Our Remote Control Diagnostics and
Our Support Staff Are Connected To You via the Internet Whenever You
Raise a Call
90% of client issues raised are diagnosed and resolved without us leaving our
we are able to decrease client waiting times enormously and also increase
the amount of time we can spend assisting each member of your staff. All
major work required by our clients systems' can be organized to take place outside of
normal working hours so as to cause as little disruption as possible and
also allow us to work undisturbed and so complete our tasks as quickly as
We are currently
offering the first month of support FREE with any of our support
contracts below that you sign up with for three months or more...
Get yourself a Computer Support Team!
VPN Tunnels allow us to send secure
communications from network to network using specialist software or
hardware which then in turn allow us to browse a remote network as if we
were plugged straight in. All of the hosts (workstations, servers or
anything else with a Network Interface Card) on that network are
available to us for remote administration or monitoring. These features
also allow us to perform remote backups of other networks or even
silently restore data back to remote storage, keeping clients operating
as much of the time as possible in the face of system failure or data
loss. All of our VPNs are devised to use the most secure encryption
available. The only limits to the systems we use come
from available bandwidth and processing power and we will always tailor
a system to the environment and inform you of any measures taken or
otherwise due to the presented situation. Either way we do not install
anything we believe to lack sufficient security or performance for your
requirements. The upshot of this is that all of our networks are
interconnected in ways that allow us to monitor and interact with you
even when we are not on site, but as if we were. This dramatically
reduces the amount of time wasted waiting for us and you!
VoIP allows us to communicate freely with
our clients over extended periods as we do not have to pay for any of
the telephone bills because the phone calls travel via the internet just
as if we were communicating with email. Now that broadband is the most
common form of internet connectivity in the UK, it is important that you
make use of it. A telephone call uses up less bandwidth of a broadband
connection than a traditional modem bandwidth does and so multiple
conversations can be streamed between different sites all at once
without any call charges. Our systems can connect you to your main
office site and connect you to your office phone and data network
seamlessly via your broadband connection at home. Your telephone network
in the office can be assigned an extra extension number to connect with
the phone on your desk at home and you will be connected directly to
your office network as soon as you pick up your home office phone.
Computer Service Contracts
computer service contract
is tailored to a choice of
response urgency. Entry into contract for any of our services entitles
customers to raise a service call with one of our operators either by phone,
by using one of the forms on the web. Each call is then given an SLA or Service
Level Agreement value. Each SLA value is based upon how urgent the call is to
the client, and on which urgency response option the client
has purchased from sircles.net. Each
support option houses three levels of seriousness so that the when the most vital function of a
client on one agreement raises a call they will not be made to wait by clients
with non-vital requirements on a
superior response option.
Each SLA has a definition, based on client
difficulties being faced:
Mission Critical: Many or all users are
unable to complete their most basic and vital job functions.
Urgent: Either a few users are unable to
perform a vital job function or many users are unable to perform a
Cumbersome: A few or one user is unable to
perform a non-vital task or job function.
Our most encompassing service, this Critical
Business Computer Option is 24x7 coverage for mission critical systems. Typical
uses would be web application servers or VPN systems that are core to your
business service. We would include a system wide analysis
and would document all of your systems diagrammatically for ease of support. All
upgrading and system progression service work is included in this option. This
option also provides service priority over every other sircles.net client type.
The Tier-Two Business Option is for SMEs who
depend on their computers & communications to a large degree for obtaining
business, and for performing their business function. Coverage is 8am - 8 pm
5 days a week and 9 - 5 on Saturday. All of our system checking
and monitoring is included in this option as well as any servicing required to
keep the system functioning effectively.
The Tier-Three Business option is
for all standard business computer equipment. Any user PCs or printers etc that can be
covered by other equipment will typically fall into this category. We aim to have your system recovered from serious issues by the
next day. Servicing along with this option includes monitoring of your system
for viruses and systems that are running out of disk or performance capacity.
All of the SLAs are an objective
for us to achieve and with most problems now being solved remotely we are
looking further improve our response times. Some problems are related to a loss
of connectivity to our clients and can be completely beyond our control – i.e.
Internet unavailability, and so this leaflet is meant as a pricelist rather than
a definite guide for response times. sircles.net is only responsible for the
services it provides and cannot work upon existing systems unless expressly
agreed in the terms of contract.
Different services include different response times and services and are subject
to time limits for periods spent on a problem that is the result of old or